Gucci - Orlando Outlet

This place is a joke. The bag I wanted was only in stock at this location. (It is a current bag on the Gucci website) My husband wanted to get it for me for our anniversary. He had no idea this was an “outlet”. There was no discount, the bag was full price. After leaving and opening the dust bag I see they have the bag wrapped in this disgusting bag with masking tape on it where it is RIPPED. They also have the shoulder strap closed with some cheap masking tape. ( not what you’d expect for a $2,600 handbag) There was also no box with it. Since we do not live in Orlando, we called to see if we could simply get the correct dust bag and box. (I’ve ordered plenty from Gucci and every bag, belt, etc comes with a box and Gucci dust bag) We were told the manager would call us back within 24-48 hours. When they didn’t, we contacted client services again. They told us again that the manager would contact us but they couldn’t do anything because this is an “outlet” and not a “boutique”. It has now been 3 weeks and no one has contacted us and nothing has been resolved. Save your money and go elsewhere.

I recently received a gift from the Gucci outlet, but it wasn't to my liking. In an attempt to exchange it for something else, I visited the outlet. Unfortunately, I couldn't find anything I really wanted, but I did come across a scarf that was less expensive than the original gift. I asked if I could exchange for the scarf and receive the remaining value as store credit. However, they informed me that their policy only allows for exchanges, not returns or store credits, which aligns with what their policy states. I then requested to speak with the manager, who was understanding and willing to assist. He offered to extend the 14-day exchange period, but that didn't suit my needs. Ultimately, we had to sit down and browse their website to find another item that matched or exceeded the value of the original gift. This resulted in an exchange where I had to pay the difference, and they placed an order for the additional item, which will be shipped to my home. This experience was quite disappointing, especially considering I had previously dealt with Gucci stores, which provided excellent service. Regrettably, this encounter at the outlet was my first and last. I have also shopped at outlets of other high-end brands, and I can say that this one was the least satisfactory in my experience.

Really bad experience… First there was a 55 minute Line outside the store, with the sun burning Everyone. The store was pretty Much empty, They do this as a marketing strategy… Well I bought a wallet. When I left the store I opened the bag to see the wallet and for My surprise - and disappointment- the box is so old and so dirty. Even Ross sells wallets with boxes better than this one…

Waste of time. I only got in line because there was only 1 person in front of me. They hold the line for what seems like no reason. 6 people exited and they still didn't let us in. Then I figured out they do this so that you are "assisted" by a sales associate who immediately wanted to take down all of my personal information before I even began shopping. It didn't give a luxury experience and a lot of items weren't in stock so they were selling displays with no boxes or dustbags. No thanks.

This was a horrible experience . We waited outside the store in the hot , humid weather for about 40 minutes . There were very few people in the store but they were arbitrarily making people wait outside to make it seem like a more exclusive experience .This backfired . The security guard was beyond rude ( I think because of our skin tone ) and was not letting us ( a party of 2 ) in , while simultaneously escorting 8 people out . When we started to complain , we asked for a manager and were met with a Stephanie ( she would not give her last name ) who proceeded to gaslight us and deny that the guard was rude , even though she was nowhere in the vicinity during our encounter .When we asked for her supervisor ( who she said was named Manny ) he miraculously had just gone on his one hour lunch break . She then proceeded to deny us his contact information . We left . These people act like it’s Fort Knox but let’s get real it’s a third rate store with none of the new designs , with people that lack any semblance of customer service skill. I fully intend to make a formal complaint against Stephanie and the guard ( who she claims doesn’t work for the store ) to whomever I can. At any rate I will not be going back and would never recommend this 3rd rate little shop to anyone . Save your money , go get a Chanel .

If I could give this place ZERO stars, I would. Their hours clearly state that they close at 9pm (Saturday). Yet they close at 8:30pm. They would not let me in the store stating they were closed! I've shopped at Gucci locations all over the world, including Italy and have NEVER been turned away 30 minutes before closing. Unacceptable FALSE information. I filed a complaint with Simon and I will be reaching out to Gucci Corporate as well. Chumps.